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TWB Case Studies

Over 60 clients globally, including majors and startups have leveraged TWB's expertise across functions which include Engineering, Software Development & Support knowledge through User Manuals, Quick Reference Guides, Instruction Guides, Product Overviews, Illustrations/3D Drawings; Marketing & Sales knowledge through White Papers, Case Studies, Newsletters, Flyers, Brochures, Web Sites, Blogs & Forums and Web-based Flash Demos; Training, Implementation and Support Knowledge through e-learning, Demos, Troubleshooting Guides, Course Materials, Installation Guides, IETM generated documents and Process Documentation Knowledge through ISO & CMMI Documentation, Policy Manuals and Process Workflow documents.

	TidalData is a leading storage and backup appliance development company. TidalData had 43 days to launch a product with complete documentation and had no in-house expertise in technical documentation. TWB delivered the right documentation against extreme time pressure solution to ensure that the product was launched on time.
	Wipro Technologies is a global provider in delivering technology-driven business solutions. Wipro Global Quality Consulting provides quality consulting to marquee clients across the world. They were faced with the need to turn around process consulting proposals overnight – requiring high levels of information abstraction and information reuse.
	Intel is the world’s leading manufacturer of computers, networking and communication products. Intel develops technologies, products and initiatives to continually advance people’s work and life. The technology developed by Intel has enabled the computer and Internet revolution that is changing the world. The required documents had to be completed within 10 days. TWB provided an effective solution by planning and managing the project efficiently.
	Tata Power is a leading private sector player in the indigenous design, development, production and supply of state-of-the-art defense systems. Tata Power was going in for CMMI – level 3 certification and needed 45 documents pertaining to ISO to be consolidated in a tight deadline of 10 days. TWB needed to revamp the documents by efficiently using flowcharts to suit the requirements of the CMMI Certification.
	CGN is a Chicago based provider of business and technology consulting solutions with Fortune 500 customers. The company’s revenues in 2005 were $100 million. TWB helped this major US consulting firm to develop documentation for one of their Fortune 500 customers on a mission critical delivery.
	Accenture is a global technology outsourcing and consulting major company with a global footprint in 48 countries and 140,000 employees. Accenture India has a team of process experts who develop process documentation related to client and internal processes. Accenture decided to look for a partner to help them address both the cost and quality issues. Since TWB met with the requirement of Accenture, the latter decided to partner with TWB for their documentation outsourcing purposes.
	The Writers Block (TWB) completes product documentation delivery for TriVium Systems. TriVium is a leading provider in Call Management and Web based CRM solutions for small and medium businesses. The customer realizes 12 days before the product launch that the documentation for the product/application is not ready. The customer requires quality documents under a strict timeline and the writers need to ramp up knowledge on the solution in the final stages.
	The Writers Block (TWB) develops documentation for a US based Global Life-Sciences customer from US Technologies. US Technology Resources (USTRI) is a leading provider of end-to-end IT and BPO services for leading Fortune 500 companies across the globe. The company’s customer focused on a delivery model including multiple facing processes. USTRI required an experienced technical documentation team with domain expertise in the life-sciences industry to understand the business situation and provide technically accurate documentation.

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The Writers Block(TWB) is Asia’s leading technical communication and publishing services provider and caters to the needs of technology and process driven industries. TWB provides world-class technical communication outsourcing, corporate training and publishing services to companies globally. TWB's expertise spans industries that include IT technology Products & Outsourcing, ITES, Financial, Aerospace, Defense, Ship Building, Discrete & Process Manufacturing Industries. TWB offers a complete suite of services that allows its customers to effectively publish the technical knowledge and caters to over 60 large clients globally, including Cisco, NEC, Infosys, Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro, CGN, BearingPoint, Tata Power, HAL, Uniliver, DRDO and several others. TWB offers training under the TWB Technical Writing Certification Programs and has a portfolio of over two dozen certifications available as training offerings. Over 200 companies including SAP Labs, Lucent Technologies, IBM, Wipro, TCS, Sun Microsystems hire TWB certified professionals through the TWB OnCampus program. TWB's expertise can be leveraged across functions which include Engineering, Software Development & Support knowledge through user manuals, quick reference guides and instruction guides, product overviews, Illustration/3D drawings; Marketing & Sales knowledge through whitepapers, case studies, newsletters, flyers, brochures, websites, blogs & forums and web based flash demos; Training, Implementation and Support knowledge through e-learning, demo’s, troubleshooting guides, course materials, installation guides, IETM generated documents and Process Documentation knowledge through ISO & CMMi documentation, policy manuals, process work flow documents.