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It is a common occurrence wherein organizations develop excellent processes but fail to document them effectively. After an initially successful implementation of the process, many of these procedures go unused due to lack of efficient documentation, particularly as new staff members, who are unfamiliar with the process, attempt to use it. Methodical Process Documentation can identify bottlenecks and inefficiencies that are invisible to the organization and find room for improvement even in well-refined procedures.
We at TWB work closely with our clients to identify key functions and activities, and then develop comprehensive, maintainable documentation to their specification and to our own exacting standards. Our team has documented procedures for innumerous tasks for some of the world’s leading organizations using a proven methodology designed to minimize the involvement of busy staff.
In addition to being of immediate and practical value to managers and staff, properly structured documentation assists in:
- Maintaining industry best practice
- Meeting regulatory requirements
- Re-engineering business processes
- Auditing the business
- Training staff
- Implementing new systems
TWB specializes in:
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We at TWB have developed a distinctive approach to the production of procedural documentation. All documents are clearly presented with a consistent appearance and are logically structured to preserve the natural order of your activities. Whether the intended audience is executive management, regulatory bodies, senior and line managers, technical staff or keystroke-level users, we work closely with you to define the level of detail required in order to produce documents that meet your exact expectations.
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TWB’s disaster recovery and business continuity manuals are designed to assist security and departmental staff in the event of physical disaster or other unanticipated disruptions to business. These documents are produced in text and flow diagram format. DR/BCM manuals contain key contact information, specific procedures for business and technical support staff. These documents often detail down to subtask level, helping to ensure a resumption of business in the shortest possible time.
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TWB’s process, Data, and trade flow diagrams are structured using industry standard conventions and can operate as individual powerful analytical reference tools. Prominence is given to ensuring readability and simultaneously preserving all major decision points, dependencies and essential controls.
Back to Top TWB offers a slew of cost-effective maintenance options designed to meet our clients’ priorities. These services range from a full program of maintenance provided and managed by us, to tailor-made training schemes developed specifically to meet our clients’ documentation objectives.
Back to Top Standard Operating Procedures (SOPs) are a necessary component of every modern business. Companies serviced by TWB have witnessed the benefits of a well-conceived SOP such as reduced work effort, improved data and result comparability, and scientific defensibility. Our team of professionals ensures that your SOPs are optimized, by efficiently documenting your standard procedures using industry best practice frameworks. |
| TWB’s expertise in process documentation has provided AXA with accurate process documents and enabled them streamline their training and knowledge transfer activities. Read more>> |
| With impeccable process documentation capabilities, TWB helps Bearing Point shape their workflow effectively.Read more>> |
| Accenture benefits from TWB’s process documentation expertise and fulfills their clients’ documentation needs successfully. Read more>> |
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