Challenges faced in documenting technical products are many, but solutions are few. Documentation becomes even tougher with unplanned changes in product requirements. Nonetheless, in product development companies, technical documentation is the medium that best describes their product to its users. Technical product documention represents the corporate standards set by an organization to deliver high-quality products. Inarguably, end users gauge the quality of a product through its standardized and well-presented technical documentation. TWB services help many companies in creating user-centric technical documentation along with documentation standards.
TWB delivers quality technical publication solutions to organizations worldwide. Our team of highly efficient technical writers has expertise in creating a wide range of documents for various domains. TWB is specialized in creating task-based, user-centric documents with an eye-for-detail, design, presentation, accuracy, and language.
Through continuous project engagement, customers have realized the benefits of documentation outsourcing with TWB. With our immense domain expertise and the core expertise in managing and delivering product documentation services, the benefits are manifold:
- Complete management of documentation processes
- Launch products with quality documents
- Enable quick access to product information for internal and external users
- Publish documents with consistent templates and styles
TWB specializes in:
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Administrator’s guides are key technical documents that TWB delivers during most of the product documentation engagements. At TWB, we create administrator’s guides for products ranging from software applications to sophisticated engineering products.
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A user guide is the most common technical document that is shipped with almost any product. Be it electronic products, computer hardware or software, telecom applications, or business tools, TWB has expertise in creating technical communication documents for all types of user roles. At TWB, we create complete user guides that are up-to-date with your products.
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API documents created for programmers, developers, system architects, and designers need to be technically accurate. Highly qualified technical writers at TWB have extensive knowledge in documenting APIs containing a large number of routines, data structures, and object classes.
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Configuring an application to a specific requirement or user would be an uphill task without any prior experience of using the application. TWB’s know-how in creating configuration guides based on several common implementation scenarios helps us deliver precise documentation.
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TWB possesses a high-level understanding of systems engineering and software development. This expertise enables TWB to develop documents that accurately describe the technical requirements for consistent functioning of an application or system.
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Every application that you develop or product that you manufacture requires clear installation and set-up instructions. TWB is specialized in creating concise installation manuals in a clear and easily comprehensible language.
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IETMs are created based on some of the leading technical publication standards such as S1000D™. Our team is actively involved in research and development of publication solutions involving implementation of S1000D™ standards. TWB has a highly skilled staff, experienced in creating technical publications and engineering documents, that supports the delivery of IETMs.
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For most companies, buying, be it an aircraft or an IT infrastructure, is a major decision, and it is imperative that one gets the best returns on one’s investment. One of the most essential factors that determine the performance and life of these highly sophisticated products is maintenance. TWB has the required expertise to build documentation for preventive maintenance, routine inspections, essential care, and condition monitoring in any industry.
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Online Help is created using a plethora of Help authoring tools, and is presented in a wide variety of formats. The design and implementation of online Help systems has evolved over the past few years. Our technical documentation team at TWB has extensive knowledge and experience in the design and development of topic-oriented, context-sensitive online Help systems.
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Generally, the installation, operation, and maintenance manuals essential for the successful implementation and performance of a system are developed as a bundle. Our well-experienced technical writers recommend the best practices in developing these documents. TWB’s best practices include standards vital in creating effective documentation.
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From smart phones to complicated engineering tools, every application requires documentation that demonstrates its functioning to the end user. The learning process can be highly simplified using interactive product demos. TWB is a leader in developing visually appealing interactive and non-interactive multimedia presentations. We provide feasible solutions to transform your bulky product training manuals to easy click-and-learn product demos.
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A product specification document should describe clearly the functionality and constraints of the system to meet customer’s requirements. TWB with its expertise in creating technical documents assists technicians in developing such documents that are essential to completely describe the product specifications, part descriptions, and instrument details.
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A product overview document sometimes serves as a guide for application developers and describes how to implement an application in a given environment. It presents a product’s distinguished features and benefits in a glance. TWB specializes in developing technical documents including product overview documents.
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Quick reference guides are most preferred when you need a quick access to information. The technical staff or experienced users require quick information to execute a process in an application. Understanding these needs, TWB designs and develops quick reference guides with precision and clarity.
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Release notes is a supplementary document that provides clear, correct, and complete information about the latest features, enhancements and bugs fixed in a product. TWB helps you create release notes with professional templates and gain customer’s confidence in the fix or enhancement made in the product.
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Requirement analysis and documentation processes are critical to the success of any product development project. A requirement analysis document defines the scope of the project with both functional and non-functional requirements. TWB understands the importance of creating clearly-defined requirement analysis documents, which help you build a strong base for your project.
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Open source documentation solutions have gained significant importance with the number of open source development projects on the rise. Nevertheless, open source documentation faces challenges in generating and maintaining high-quality end-user documentation. We at TWB recognize these challenges and provide feasible documentation solutions.
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Practical guides for programmers who need to learn and use your proprietary or commercial programming environment to create applications must be clearly documented with practical examples. TWB with its expertise in creating scenario-based documentation helps you create comprehensive programmer’s guides. The documents developed by TWB help programmers or developers to get started with using the programming environment.
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Use cases are mandatory documents that distinguish the necessary functionality of any system to compete with other products in a domain. It is essential to clearly identify and capture various user case scenarios and functional requirements in the use case documents. TWB with its capabilities of user and system analysis helps you create goal-oriented and easy-to-understand use case documents.
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Troubleshooting guides come handy when you need a solution to a problem you face while using an application. It could be a simple and short document, but has high importance when it comes to resolving critical issues. TWB has successfully designed and delivered troubleshooting guides for major companies in the PC, server, and telecom industries.
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