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TWB services a wide range of technology and knowledge driven industries, helping them meet their markets better.

These include:

Banking, Insurance and Financial Services
Consulting and Business Services
Defense, Aerospace and Hi-Tech Manufacturing
Education and Learning
IT, ITES
Pharmaceuticals and Biotechnology
Process Manufacturing and Allied Industries
Steel, Ship Building, Construction and Aviation
Telecom and Digital Communications

High-quality documentation enhances customer satisfaction levels and reduces customer acquisition and service costs. It also raises customer satisfaction and revenue, as it results in greater user satisfaction and in much greater use/purchase loyalty. TWB is committed to meet the following objectives for the industries served.

Enrich user experience
Drive consumer satisfaction
Make information easy to use and retrieve
Generate a stickiness for products and services
Reduce cost and time needed for information management
Strengthen organizational knowledge base
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Documentation Types:

User Manuals, Quick Reference Guides, Instruction Guides, Product Overviews, Illustrations/3D Drawings
White Papers, Case Studies, Newsletters, Flyers, Brochures, Web Sites, Blogs & Forums, Web-based Flash Demos and Product Walkthroughs
e-learning, Demos, Troubleshooting Guides, Course Materials
Process Documentation through ISO & CMMI Documentation, Policy Manuals, Process Workflow Documents

Manufacturing
TWB develops documentation for the Shipping, Discrete and Process Manufacturing Industries.

Documentation Types
Operational and Maintenance Manuals
Installation Guides
Organizational Procedures & Quality Documentation
e-learning, Computer and Web-based Training
Technical Illustrations including creating 2D and 3D illustrations
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Documentation Types

Technical Manuals, Instruction Booklets, Quick Reference Guides, Product Overview, 3D Drawings,
IETM generated documents, IETMS (Level 1-4)
Technical Illustration (2D and 3D)
We provide Integrated Logistic Support connecting engineering with the customers for Defence and Aerospace

Training Services

XML authoring tools such as Arbortext, Structured FrameMaker
Training on Defence and Aerospace standards such as MIL-STD-13881A Logistic Support analysis, MIL-STD-13882B Logistic Support Analysis Record, MIL-STD-1390 Level of Repair, MIL-PRF-87268, MIL-PRF-87269, MIL-HDBK-59B (CALS Standard), MIL-PRF-28001(SGML), ATA 100.
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Banking
Documentation Types
User Manual, Process Manuals, Quality Manuals including for CMMI Documentation, Operations and Maintenance Procedures
Domains including Personnel, Operations, Risk management, Sales, CRM and Financial (including Accounting Audit, MIS and Compliance)

Industry Solutions
Outsourcing Solutions
Aerospace & Defence Documentation
Corporate Training Solutions
Knowledge Publishing Solutions
Documentation as a Service
Education@TWB
 
Technical Documentation Outsourcing Customers

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The Writers Block(TWB)
is Asia’s leading technical communication and publishing services provider and caters to the needs of technology and process driven industries. TWB provides world-class technical communication outsourcing, corporate training and publishing services to companies globally. TWB's expertise spans industries that include IT technology Products & Outsourcing, ITES, Financial, Aerospace, Defense, Ship Building, Discrete & Process Manufacturing Industries. TWB offers a complete suite of services that allows its customers to effectively publish the technical knowledge and caters to over 60 large clients globally, including Cisco, NEC, Infosys, Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro, CGN, BearingPoint, Tata Power, HAL, Uniliver, DRDO and several others. TWB offers training under the TWB Technical Writing Certification Programs and has a portfolio of over two dozen certifications available as training offerings. Over 200 companies including SAP Labs, Lucent Technologies, IBM, Wipro, TCS, Sun Microsystems hire TWB certified professionals through the TWB OnCampus program. TWB's expertise can be leveraged across functions which include Engineering, Software Development & Support knowledge through user manuals, quick reference guides and instruction guides, product overviews, Illustration/3D drawings; Marketing & Sales knowledge through whitepapers, case studies, newsletters, flyers, brochures, websites, blogs & forums and web based flash demos; Training, Implementation and Support knowledge through e-learning, demo’s, troubleshooting guides, course materials, installation guides, IETM generated documents and Process Documentation knowledge through ISO & CMMi documentation, policy manuals, process work flow documents.