TWB services a wide range of technology and knowledge driven industries, helping them meet their markets better.
High-quality documentation enhances customer satisfaction levels and reduces customer acquisition and service costs. It also raises customer satisfaction and revenue, as it results in greater user satisfaction and in much greater use/purchase loyalty. TWB is committed to meet the following objectives for the industries served.
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Enrich user experience |
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Drive consumer satisfaction |
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Make information easy to use and retrieve |
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Generate a stickiness for products and services |
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Reduce cost and time needed for information management |
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Strengthen organizational knowledge base |
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User Manuals, Quick Reference Guides, Instruction Guides, Product Overviews, Illustrations/3D Drawings |
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White Papers, Case Studies, Newsletters, Flyers, Brochures, Web Sites, Blogs & Forums, Web-based Flash Demos and Product Walkthroughs |
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e-learning, Demos, Troubleshooting Guides, Course Materials |
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Process Documentation through ISO & CMMI Documentation, Policy Manuals, Process Workflow Documents |
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TWB develops documentation for the Shipping, Discrete and Process Manufacturing Industries.
Documentation Types
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Operational and Maintenance Manuals |
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Installation Guides |
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Organizational Procedures & Quality Documentation |
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e-learning, Computer and Web-based Training |
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Technical Illustrations including creating 2D
and 3D illustrations
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Documentation Types
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Technical Manuals, Instruction Booklets, Quick Reference Guides, Product Overview, 3D Drawings, |
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IETM generated documents, IETMS (Level 1-4) |
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Technical Illustration (2D and 3D) |
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We provide Integrated Logistic Support connecting engineering with the customers for Defence and Aerospace |
Training Services
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XML authoring tools such as Arbortext,
Structured FrameMaker
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Training on Defence and Aerospace standards such as MIL-STD-13881A Logistic Support analysis, MIL-STD-13882B Logistic Support Analysis Record, MIL-STD-1390 Level of Repair, MIL-PRF-87268, MIL-PRF-87269, MIL-HDBK-59B (CALS Standard), MIL-PRF-28001(SGML), ATA 100. |
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Documentation Types
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User Manual, Process Manuals, Quality Manuals including for CMMI Documentation, Operations and Maintenance Procedures |
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Domains including Personnel, Operations, Risk management, Sales, CRM and Financial (including Accounting Audit, MIS and Compliance) |
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Technical Documentation Outsourcing Customers
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The Writers Block(TWB) is Asia’s leading technical
communication and publishing services
provider and caters to the needs of technology
and process driven industries. TWB provides world-class technical
communication outsourcing, corporate training
and publishing services
to
companies globally. TWB's expertise spans industries that include IT
technology Products & Outsourcing, ITES, Financial, Aerospace,
Defense, Ship
Building, Discrete & Process Manufacturing
Industries. TWB offers a complete suite of services
that allows its
customers to effectively publish the technical knowledge and caters
to over 60 large clients globally, including Cisco, NEC, Infosys,
Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro, CGN,
BearingPoint, Tata Power, HAL, Uniliver, DRDO and several others. TWB
offers training under the TWB Technical
Writing Certification
Programs and has a portfolio of over two dozen certifications
available as training offerings. Over 200 companies including SAP
Labs, Lucent Technologies, IBM, Wipro, TCS, Sun Microsystems hire TWB
certified professionals through the TWB OnCampus program. TWB's expertise can be
leveraged across
functions which include Engineering, Software Development &
Support knowledge through user manuals, quick reference guides and
instruction guides, product overviews, Illustration/3D drawings;
Marketing & Sales knowledge through whitepapers, case studies,
newsletters, flyers, brochures, websites, blogs & forums and web
based flash demos; Training, Implementation and Support knowledge
through e-learning, demo’s, troubleshooting guides, course
materials, installation guides, IETM generated documents and Process
Documentation knowledge through ISO & CMMi documentation, policy
manuals, process work flow documents.
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