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Outsourcing of technical documentation development and knowledge publishing services is a high-return investment. The Writers Block (TWB), a leader in the business is one of the few organizations with the required depth of experience and technical expertise.
TWB provides:
 A full spectrum of technical documentation development and knowledge publishing services
Multiple business models for cooperation and collaboration
Mature offshore development and program management processes to ensure smooth deliveries
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Outsourcing enables you to ensure the quality and usability of documentation. It also helps cut overhead costs, maintain service standards and ensures timely deliveries. As Technical documentation development and knowledge publishing services are not the core strengths of most companies, outsourcing to TWB will provide the following benefits:
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Higher customer satisfaction and revenue - providing quality documentation along with your product, ensures increased customer satisfaction and revenue. Good documentation helps companies manage ‘User Experience’ which results in greater use satisfaction and even greater use/purchase loyalty. |
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Centralization - all your documents are stored in a single location, providing easy accessibility to view, review and update content as and when required. The system is designed to facilitate the generation of Interactive Electronic Technical Manuals via global interaction. |
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Lower support costs – high quality documentation reduces support requests, resulting in lower support costs. |
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Lower customer acquisition cost - higher user experience generates usage loyalty, and therefore higher capitalization per customer. |
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Increase market perception – customers rate you, based on the quality and reliability of your product, which in turn is dependant on the product documentation. |
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Favorable purchase decisions - users require information on what a product can do before they choose to make a purchase. Good documentation facilitates the purchase process. |
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Maintain International Standards - creation of documents that conform to international standards, requires specialized skill and management experience, which may be outside the core competencies of Subject Matter Experts (SME). |
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Consistent and uniform quality – enforced quality standards and multiple-level reviews ensure the quality and accuracy of information. |
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Timely Delivery – deliveries are not impacted by attrition, hiring and training. |
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Cap on total costs – elimination of hiring, training, managerial, administration, and other overheads. |
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Technical Documentation Outsourcing Customers
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The Writers Block(TWB) is Asia’s leading technical
communication and publishing services
provider and caters to the needs of technology
and process driven industries. TWB provides world-class technical
communication outsourcing, corporate training
and publishing services
to
companies globally. TWB's expertise spans industries that include IT
technology Products & Outsourcing, ITES, Financial, Aerospace,
Defense, Ship
Building, Discrete & Process Manufacturing
Industries. TWB offers a complete suite of services
that allows its
customers to effectively publish the technical knowledge and caters
to over 60 large clients globally, including Cisco, NEC, Infosys,
Accenture, Samsung, MindTree, Siemens, AOL, Titan, Intel, Wipro, CGN,
BearingPoint, Tata Power, HAL, Uniliver, DRDO and several others. TWB
offers training under the TWB Technical
Writing Certification
Programs and has a portfolio of over two dozen certifications
available as training offerings. Over 200 companies including SAP
Labs, Lucent Technologies, IBM, Wipro, TCS, Sun Microsystems hire TWB
certified professionals through the TWB OnCampus program. TWB's expertise can be
leveraged across
functions which include Engineering, Software Development &
Support knowledge through user manuals, quick reference guides and
instruction guides, product overviews, Illustration/3D drawings;
Marketing & Sales knowledge through whitepapers, case studies,
newsletters, flyers, brochures, websites, blogs & forums and web
based flash demos; Training, Implementation and Support knowledge
through e-learning, demo’s, troubleshooting guides, course
materials, installation guides, IETM generated documents and Process
Documentation knowledge through ISO & CMMi documentation, policy
manuals, process work flow documents.
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