Writing great product documentation is one step, ensuring precise usability testing to ensure effectiveness is another challenge. Will you use Heuristic Evaluation or Cognitive, and how?
Abstract
The credibility of any organization depends on the product documents that accompany its products. There is always a challenge in creating good products and good product documents to ensure a market niche. A product undergoes many quality checks before its release. There are many documents that do not provide information to the user at times of need. Either the information is missing in the document or the user spends valuable time and effort in searching the information due to a missing table of contents or bad index. All these problems can be avoided if the product document too undergoes rigorous quality tests. The various methods of testing product documents are elaborated in this paper.
